1. Shipping Area

Tales & Terrors currently ships eligible online orders to deliverable addresses within the United States.

Shipping availability is determined by the address entered during checkout. If Shopify checkout does not accept a delivery address, we are currently unable to ship the order to that location.

Certain products, delivery locations, military addresses, territories, PO boxes, or shipping methods may be subject to additional restrictions imposed by a carrier or manufacturer.

2. Free Standard Shipping

Tales & Terrors provides free standard shipping on eligible orders shipped to supported addresses within the United States.

When free standard shipping applies, the standard shipping charge will display as $0.00 during checkout.

Optional expedited, priority, special-handling, or other upgraded shipping services may require an additional charge. Any applicable cost will be displayed before the order is submitted.

Shipping promotions do not include customs charges, address-correction fees, optional upgrades, or reshipment resulting from an incorrect address.

3. Business Days

For purposes of this policy, business days are Monday through Friday, excluding U.S. federal holidays and days when carriers or our operations are closed.

Orders placed during evenings, weekends, or holidays begin processing on the next available business day.

4. Order Processing Time

Standard in-stock orders are normally processed within 1–3 business days after successful payment and order verification.

Processing may include:

• Payment and fraud-prevention review
• Product and quantity verification
• Condition and packaging inspection
• Protective packing of the order
• Creation of shipping documents
• Transfer of the package to the carrier

Processing time is separate from carrier transit time and does not begin until payment has been successfully authorized.

5. Estimated Transit Time

Standard carrier transit is normally estimated at 5–7 business days after the shipping carrier accepts the package.

When combined with our 1–3-business-day processing period, the estimated total delivery time is generally 6–10 business days.

Transit estimates begin when the carrier records possession of the package—not when the order is placed or the shipping label is created.

6. Delivery Estimates

Displayed delivery dates and transit times are estimates unless we expressly state that a particular date is guaranteed.

Delivery may be affected by:

• Severe weather or natural disasters
• Carrier network congestion
• Holiday shipping volume
• Transportation or labor disruptions
• Incorrect or incomplete addresses
• Security or payment review
• Local delivery restrictions
• Preorder or manufacturer delays
• Events beyond our reasonable control

We cannot guarantee a specific delivery date for an event, birthday, tournament, holiday, or other deadline unless a guaranteed service is expressly purchased and confirmed.

7. Preorders

Products marked as preorders are not available for immediate shipment. They are expected to ship after their announced release or availability date.

Release dates are supplied by manufacturers, publishers, or distributors and may change without advance notice.

Our regular processing time begins after preorder inventory arrives, the product becomes eligible for release, and the order is ready for fulfillment.

If an order contains both available and preorder products, the entire order may be held until all products are available unless split shipping is offered or arranged.

8. Shipping Carriers

We may use USPS, UPS, FedEx, DHL, or another reputable carrier, depending on the package, destination, service availability, and shipping method.

The available carrier and service may be selected automatically. A customer’s preferred carrier cannot be guaranteed unless a specific shipping option is offered and selected during checkout.

9. Shipping Confirmation and Tracking

After an order ships, we send a shipping-confirmation email to the email address entered during checkout.

The confirmation normally includes:

• Your order number
• The shipping carrier
• The available tracking number
• A link to available tracking updates

Tracking may take 24–48 hours to display movement after a label is created. A label-creation scan does not necessarily mean the carrier has completed its first physical package scan.

10. Accurate Shipping Information

Customers are responsible for entering a complete and accurate delivery address during checkout.

Please verify:

• Recipient’s full name
• Street number and street name
• Apartment, suite, or unit number
• City, state, and ZIP code
• Telephone number and email address

Tales & Terrors is not responsible for avoidable delays caused by incorrect, incomplete, or undeliverable address information provided by the customer.

11. Address Changes

Contact us immediately if you need to request an address correction:

support@talesandterrors.com

Address changes cannot be guaranteed after an order enters processing, receives a shipping label, or is transferred to the carrier.

For fraud-prevention reasons, a substantial address change may require cancellation of the original order and placement of a new order using the correct information.

12. Multiple Packages

Products from the same order may occasionally ship in separate packages.

When an order is divided into multiple shipments, you may receive more than one tracking number. Separate packages may arrive on different days.

You will not be charged an additional standard shipping fee when Tales & Terrors chooses to divide an eligible order.

13. Delivery Instructions

Carrier delivery instructions, signature preferences, package holds, redirects, and pickup requests are subject to carrier policies and availability.

A request submitted directly to a carrier may affect delivery timing or location. Tales & Terrors may be unable to reverse a change requested directly from the carrier.

Certain higher-value or high-risk orders may require a signature at delivery. When required, the signature requirement may not be removable.

14. Delayed Shipments

If tracking has not updated for several business days, contact the shipping carrier first because the carrier may have access to more detailed scan information.

You may also contact our support team with your order number and tracking number. We will review available shipping information and determine whether a carrier investigation is appropriate.

If we cannot ship an order within the represented timeframe, we will provide any delay notice, consent option, cancellation option, or refund required by applicable law.

15. Packages Marked Delivered

If tracking shows “delivered” but you cannot locate the package:

1. Confirm the delivery address on your order.
2. Check entrances, porches, mailboxes, and secure areas.
3. Check with household members or building staff.
4. Ask nearby neighbors whether they accepted the package.
5. Allow until the end of the delivery day.
6. Contact the carrier for delivery details.
7. Contact Tales & Terrors if the package remains missing.

We will review the order and available carrier information. Any replacement or refund will depend on the carrier investigation, order circumstances, and applicable law.

16. Lost Packages

A package is not considered lost solely because tracking has paused or a delivery estimate has passed.

If a carrier confirms that an eligible package was lost in transit, we will provide an appropriate resolution, which may include a replacement or refund.

Resolution may require completion of a carrier investigation and confirmation that the shipping address supplied at checkout was accurate.

17. Damaged Packages

If an order arrives damaged, contact us promptly and include:

• Your full name
• Your order number
• A description of the damage
• Photographs of the shipping box
• Photographs of the internal packaging
• Photographs of the shipping label
• Photographs of the affected product

Keep the product and all packaging until the claim is resolved. The carrier may require inspection photographs or original packaging.

For verified shipping damage, we will provide an appropriate resolution, which may include a replacement, partial refund, or full refund.

18. Incorrect Products

If you receive a product different from the one ordered, do not open, alter, or use it.

Contact us with your order number and clear photographs of the product and packaging.

After confirming the issue, we will provide return, replacement, or refund instructions. Tales & Terrors will cover reasonable approved return-shipping costs when the wrong product was sent because of our error.

19. Returned-to-Sender Packages

A package may be returned to us because of:

• An incorrect or incomplete address
• An unclaimed package
• Repeated unsuccessful delivery attempts
• Refusal of delivery
• A carrier restriction

We will contact the customer after the package returns. Additional shipping charges may apply if reshipment is requested and the failed delivery did not result from our error.

If an eligible refund is requested, actual nonrefundable shipping or return-to-sender charges may be deducted where permitted by law.

20. International Orders

International shipping is available only when the destination and shipping option appear during checkout.

International customers may be responsible for:

• Customs duties
• Import taxes
• Brokerage fees
• Local handling charges
• Customs inspections and delays

These charges are determined by the destination country and are not controlled by Tales & Terrors.

We will not intentionally reduce the declared value or misrepresent a shipment on customs documents.

21. Order Changes and Cancellations

Contact us as soon as possible if you need to request an order change or cancellation.

We will make reasonable efforts to accommodate the request, but changes and cancellations cannot be guaranteed after an order enters processing or ships.

After shipment, any eligible return must follow our Refund and Return Policy.

22. Contact Us

For help with shipping, tracking, delivery, or an existing order, contact: