1. What Is a Preorder?

A preorder is an order placed for a product that has not yet been released, has not yet arrived at our store, or is not yet available for standard fulfillment.

Placing a preorder reserves an expected unit from our anticipated inventory, subject to:

• Manufacturer and distributor availability
• Final product allocation
• Release-date changes
• Successful payment and order verification
• Applicable purchase limits
• Events outside our reasonable control

2. Identifying a Preorder Product

A preorder product will be identified on its product page using wording such as:

• Preorder
• Pre-Order
• Presale
• Upcoming Release
• Expected Release
• Ships After Release

The product page may also display an estimated release date, estimated shipping period, or other product-specific information.

Product-specific information displayed on the product page forms part of this policy and should be reviewed before checkout.

3. Release Dates Are Estimates

Preorder release dates are generally supplied by the manufacturer, publisher, distributor, or another authorized supply source.

Unless expressly described as guaranteed, a displayed release date is an estimate and may be changed without advance notice.

A release may be:

• Moved to an earlier date
• Delayed to a later date
• Released in multiple waves
• Allocated in reduced quantities
• Temporarily postponed
• Canceled by the manufacturer or distributor

4. Payment for Preorders

Unless the checkout page expressly states otherwise, payment is authorized or collected when the preorder is placed.

Charging at checkout helps confirm the reservation and allows us to plan expected inventory and fulfillment.

Available payment methods are displayed during Shopify checkout. The payment method must remain valid during order processing.

A preorder is not confirmed if payment fails, is declined, is reversed, or cannot be verified.

5. Price Protection

The price displayed and accepted during checkout is generally the price charged for the preorder.

If the product price increases after an order is accepted, we will not normally charge the customer an additional amount for that product.

If we discover an obvious or material pricing error before shipment, we may:

• Contact the customer for instructions
• Offer purchase at the corrected price
• Cancel the affected product and issue a refund

A later sale, promotion, or price reduction does not automatically change the price of a completed preorder.

6. Product Images and Final Packaging

Preorder images may be preliminary manufacturer artwork, mockups, prototypes, or advance promotional images.

Final packaging, artwork, accessories, labels, or minor product details may differ from preliminary images.

A manufacturer packaging update that does not materially change the identity or described contents of the product is not automatically considered an incorrect product.

We will update material product information when reasonably possible after receiving confirmed details.

7. Allocations and Limited Inventory

Some trading card products and collectibles are allocated, meaning the distributor may supply fewer units than originally requested or expected.

Submitting a preorder does not guarantee fulfillment if the manufacturer or distributor reduces or cancels our allocation.

If available inventory is insufficient, we may reasonably:

• Reduce quantities that exceed disclosed purchase limits
• Cancel affected quantities
• Fulfill orders using available allocation
• Offer the customer an alternative when appropriate

Any canceled quantity will be refunded to the original payment method. We will not substitute a different product without the customer’s agreement.

8. Purchase Limits

Limited or allocated products may have purchase limits per customer, household, account, billing address, shipping address, payment method, or order.

Purchase limits may be displayed on the product page or applied when reasonably necessary to distribute limited inventory.

Orders placed to avoid or exceed a disclosed limit may be reduced or canceled. Any canceled amount will be refunded to the original payment method.

9. Orders Containing Only Preorder Products

An order containing only preorder products will be prepared after:

• All products included in the order become available
• The products become eligible for release
• The required inventory arrives at our store
• The order completes payment and security review

If preorder products in the same order have different release dates, the order may be held until the final product is available.

10. Mixed Orders

A mixed order contains both an available product and a preorder product.

Unless split shipping is offered or arranged, a mixed order may be held until every product in the order is available.

11. Split Shipping

Split shipping is not automatically included unless it is displayed during checkout or arranged with our support team.

Additional shipping charges may apply when a customer requests separate shipment of products that were purchased together.

We cannot guarantee split shipping after an order enters fulfillment or after products are packaged.

12. Preorder Processing and Shipping

After preorder inventory arrives and becomes eligible for release, standard processing normally takes 1–3 business days.

Estimated standard carrier transit is normally 5–7 business days after the carrier accepts the package.

These estimates do not include the period between the date the preorder is placed and the date inventory becomes available.

High-volume releases, large allocations, weekends, holidays, weather, carrier disruptions, and security reviews may affect processing or delivery.

13. Release-Day Delivery

Tales & Terrors does not guarantee release-day delivery unless a specific guaranteed service is expressly offered and confirmed.

Inventory may arrive on, before, or after the announced release date. Products may also be subject to publisher or distributor restrictions that prevent shipment before a specified date.

We will not violate a manufacturer, publisher, distributor, or legal release restriction to provide earlier delivery.

14. Shipping Confirmation and Tracking

A shipping-confirmation email is sent after the preorder is prepared and transferred to the shipping carrier.

The confirmation normally includes the available carrier and tracking number.

Tracking may take 24–48 hours to display movement after the shipping label is created.

15. Manufacturer or Distributor Delays

Preorder delays may occur because of manufacturing, transportation, customs, distribution, licensing, printing, production, or supply-chain issues.

These circumstances are generally outside the direct control of Tales & Terrors.

If we receive confirmed information concerning a material delay, we will make reasonable efforts to update the product page or notify affected customers.

If we cannot ship within the represented timeframe, customers will receive any delay notice, consent option, cancellation option, or refund required by applicable law.

16. Customer Cancellation Requests

To request cancellation of an unshipped preorder, contact:

support@talesandterrors.com

Include your full name, order number, and the preorder product you want to cancel.

If the preorder has not entered fulfillment and cancellation can still be processed, the applicable amount will be refunded to the original payment method.

Cancellation cannot be guaranteed after the product enters fulfillment, receives a shipping label, or is transferred to the carrier.

17. Cancellation by Tales & Terrors

We may cancel all or part of a preorder if:

• The manufacturer or distributor cancels the product
• Our expected allocation is reduced or canceled
• The product becomes unavailable
• A material product or pricing error is discovered
• Payment cannot be completed or verified
• The order violates a purchase limit
• The order is identified as fraudulent or unauthorized
• Fulfilling the order would violate applicable law

If we cancel a paid preorder, the canceled amount will be refunded to the original payment method.

18. Refund Processing

Approved preorder refunds are issued to the original payment method.

We normally initiate an approved refund within five business days after cancellation approval.

Your bank, card issuer, or payment provider may require additional time to post the refund. This additional processing period is outside our control.

Refunds cannot ordinarily be redirected to a different payment method, bank account, card, or digital wallet.

19. Returns After Delivery

After a preorder has been delivered, eligible returns are governed by our Refund and Return Policy.

Factory-sealed trading card products must remain unopened, unused, and in their original condition to qualify for a change-of-mind return.

Opened factory-sealed products are not eligible for change-of-mind returns. This does not eliminate rights involving products that arrive damaged, defective, materially misdescribed, or incorrect.

20. Damaged or Incorrect Preorders

If a preorder arrives damaged or you receive the wrong product, contact us promptly.

Please include:

• Your full name
• Your order number
• A description of the issue
• Photographs of the product
• Photographs of the shipping box
• Photographs of the internal packaging
• A photograph of the shipping label

Keep the product and all packaging until we complete our review. If the issue is verified, we will provide an appropriate replacement, refund, or other resolution.

21. Order Changes

Changes to products, quantities, payment methods, or addresses cannot be guaranteed after a preorder is placed.

A substantial change may require cancellation of the original order and placement of a new order.

Product availability and the original purchase price cannot be guaranteed after an order is canceled.

22. Address Changes

Contact us immediately if your shipping address changes before the preorder ships.

For fraud-prevention reasons, we may require confirmation or cancellation and replacement of the order when a substantial address change is requested.

Address changes cannot be guaranteed after a shipping label is created or the package is transferred to the carrier.

23. Promotional Items

Preorder bonuses and promotional items are available only when expressly included in the product description.

Promotional items may be limited, allocated, supplied separately, or subject to availability from the manufacturer or distributor.

A promotion shown in a manufacturer advertisement is not included unless the Tales & Terrors product page confirms its inclusion.

24. Contact Us

For help with a preorder, cancellation, release date, address change, or shipping question, contact: