Frequently Asked Questions
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Welcome to the Tales & Terrors FAQ. Here you'll find answers to common questions about ordering, payments, shipping, tracking, returns, cancellations, and customer support.
Ordering
How do I place an order?
Browse our available home and kitchen products, select the items you would like to purchase, add them to your cart, and proceed to checkout.
Before completing your purchase, please review your products, quantities, shipping address, and payment information carefully.
Will I receive an order confirmation?
Yes. After successfully placing an order, an order confirmation should be sent to the email address provided during checkout.
If you don't see it, please check your spam or junk folder.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at support@talesandterrors.com.
We will make reasonable efforts to accommodate your request before the order enters fulfillment. Once an order has shipped, it can no longer be cancelled and may instead need to be handled according to our Return & Refund Policy.
Payments
What payment methods do you accept?
The payment methods currently available to you will be displayed securely during checkout.
Available payment options may vary depending on your device, location, and the payment services enabled on our store.
Is my payment information secure?
Payments are processed through the secure payment services available through our online checkout. Tales & Terrors does not generally directly store your complete credit or debit card details.
Shipping & Delivery
Where do you ship?
We currently ship to eligible addresses within the United States.
International shipping is not currently available.
How long does order processing take?
Orders are generally processed within 1–3 business days.
Business days are Monday through Friday, excluding federal holidays.
How long does shipping take?
After processing, standard shipping generally takes approximately 5–7 business days.
Our estimated overall timeframe is therefore approximately:
Processing: 1–3 business days
Transit: 5–7 business days
Estimated Total: approximately 6–10 business daysDelivery times are estimates and may be affected by carrier delays, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.
How much does shipping cost?
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may depend on the products ordered, destination, package characteristics, and available shipping service.
Tracking
How can I track my order?
When tracking is available, tracking information will be provided after your order has shipped.
Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.
Why isn't my tracking information updating?
Carriers sometimes take additional time to scan and update packages in their tracking systems.
If your tracking information has not changed for an extended period or your shipment appears significantly delayed, contact us at support@talesandterrors.com.
What if my package says delivered but I can't find it?
First, check around your delivery location, mailbox, secure package areas, and with household members or neighbors where appropriate. You can also contact the shipping carrier for additional delivery information.
If you are still unable to locate your package, contact us with your order number and tracking information so we can review the available shipment details.
Returns & Refunds
Can I return an item?
Eligible products may be returned according to the conditions and timeframe stated in our Return & Refund Policy.
Please review that policy before returning a product.
How do I request a return?
Contact us at support@talesandterrors.com before sending a product back.
Please provide your order number, the product you would like to return, and the reason for your request. Our support team will provide applicable return instructions.
Can I return a used product?
Change-of-mind returns generally need to be returned in their original condition and should not show signs of use beyond what is reasonably necessary to inspect the product.
Specific eligibility requirements are explained in our Return & Refund Policy.
When will I receive my refund?
Once an eligible return is received and inspected, we will notify you regarding the outcome.
Approved refunds are issued to the applicable original payment method. Your bank or payment provider may require additional time to post the refund to your account.
Damaged, Defective & Incorrect Items
What should I do if my product arrives damaged?
Please contact us as soon as reasonably possible and provide:
- Your order number
- A description of the issue
- Photos of the affected product
- Photos of the packaging where applicable
Please keep the product and original packaging while we review the issue.
What if I receive the wrong item?
Contact support@talesandterrors.com with your order number and details about the product you received.
We will review the order and provide an appropriate resolution for a verified fulfillment error.
What if something is missing from my order?
If you believe an item is missing, first check whether your order was divided into multiple shipments.
If the complete order should have arrived together, contact our support team with your order number and details about the missing item.
Pre-Orders
Do you offer pre-orders?
Selected products may occasionally be offered for pre-order or pre-sale before they are available for regular shipment.
When applicable, the product page will provide relevant pre-order information.
Are pre-order release dates guaranteed?
No. Any pre-order release or availability date shown on our website is an estimate unless expressly stated otherwise.
Dates may change because of manufacturers, suppliers, distributors, transportation issues, or other circumstances outside our reasonable control.
Please review our Pre-Order & Pre-Sale Policy for complete information.
Products
What types of products does Tales & Terrors sell?
Tales & Terrors focuses on home and kitchen products, including categories such as:
- Smart Kitchen Essentials
- Kitchen Storage & Organization
- Home & Kitchen Cleaning
- Everyday Home Essentials
Our selection may change as new products and categories are introduced.
How can I find more information about a product?
Please review the applicable product page for its current description, specifications, included components, pricing, and other available information.
If you have a question that isn't answered on the product page, contact our customer support team before purchasing.
Customer Support
How can I contact Tales & Terrors?
You can contact us using the following information:
Tales & Terrors
7901 Marble Ave
Albuquerque, NM 87110
United StatesEmail: support@talesandterrors.com
Phone: +1 (844) 817-0343