1. Our Commitment

Tales & Terrors is committed to making our website, communications, customer service, and retail experience accessible to as many people as reasonably possible.

We aim to provide equal access to information about our products, prices, policies, orders, shipping, returns, and customer-support services.

We do not intentionally discriminate against customers on the basis of disability and will make reasonable efforts to provide assistance or an alternative method of access when requested.

2. Accessibility Standard

We aim to improve our website with reference to the Web Content Accessibility Guidelines, commonly known as WCAG.

Our current goal is to support the principles of WCAG 2.2 Level AA, where reasonably applicable to our website, content, and ecommerce platform.

3. Accessibility Measures

Depending on the page and available platform features, our accessibility efforts may include:

• Using clear headings and logical content organization
• Providing meaningful labels for buttons and links
• Supporting keyboard navigation where reasonably possible
• Using readable typography and sufficient text sizing
• Maintaining visible keyboard-focus indicators
• Using color contrast intended to improve readability
• Adding alternative text to meaningful images
• Avoiding reliance on color alone to communicate information
• Providing clear form labels and error messages
• Using descriptive page titles and link text
• Supporting browser zoom and responsive mobile layouts
• Reviewing important shopping and policy pages for usability

4. Using Our Website

Many browsers and devices provide built-in accessibility features that may improve your experience, including:

• Increasing browser zoom or text size
• Changing contrast or color settings
• Using screen-reading software
• Using speech-recognition software
• Navigating by keyboard
• Using operating-system accessibility settings

Browser and device accessibility features vary. Consult the accessibility or help documentation provided with your browser, computer, smartphone, or assistive technology.

5. Keyboard Navigation

We aim to make important website functionality usable with a keyboard, including navigation links, forms, product controls, carts, and checkout-related elements where supported by our ecommerce platform.

Common keyboard commands may include:

• Tab: Move to the next interactive element
• Shift + Tab: Move to the previous element
• Enter: Activate a selected link or control
• Space: Activate certain buttons or selections
• Escape: Close some menus or dialog windows

If a keyboard trap or navigation problem prevents you from using an important feature, please report it to us.

6. Images and Product Information

We aim to provide alternative text for meaningful images and clear written descriptions for products.

Decorative images may intentionally use empty alternative text so that assistive technologies can skip them.

If an image contains information that is not adequately communicated in the accompanying text, contact us and we will make reasonable efforts to provide the information in an accessible format.

7. Forms, Accounts, and Checkout

We aim to make forms understandable by using clear instructions, labels, required-field indicators, and helpful error messages.

Parts of the account and checkout experience are provided by Shopify and authorized payment providers. Accessibility may therefore depend partly on those third-party systems.

If you experience difficulty creating an account, navigating checkout, choosing a payment method, or completing a purchase, contact our team for reasonable assistance.

8. Third-Party Content and Applications

Our website may use third-party services for ecommerce hosting, payment processing, shipping, product reviews, social media, videos, maps, analytics, customer support, and other functions.

We do not control every aspect of third-party technology. Although we encourage our providers to support accessibility, some external content or functions may not fully meet our accessibility goals.

Please notify us if a third-party feature prevents you from accessing important information or completing a transaction. We will attempt to provide an alternative method when reasonably possible.

9. Retail-Store Accessibility

Customers who need information about physical access, assistance at our store, product handling, communication accommodations, or another accessibility need may contact us before visiting.

We will make reasonable efforts to assist customers and provide available information about access before their visit.

10. Alternative Formats and Assistance

If you cannot access information on our website, we may be able to provide it through an alternative method, such as:

• Email
• Telephone assistance
• Plain-text information
• A written product or policy description
• Reasonable assistance with an order or return

The appropriate alternative will depend on the information, request, available technology, and individual circumstances.

11. Reporting an Accessibility Barrier

We welcome accessibility feedback. If you encounter a barrier, please tell us:

• The webpage or feature involved
• The nature of the accessibility problem
• The device and browser you were using, if known
• The assistive technology used, if applicable
• Your preferred method of contact

You are not required to disclose a disability or provide medical information when reporting an accessibility problem.

12. Response to Feedback

We take accessibility feedback seriously and will make reasonable efforts to review reported barriers promptly.

Our response may include:

• Providing the requested information in another format
• Helping the customer complete an order or request
• Correcting content or code under our control
• Contacting a third-party provider about the issue
• Including the issue in future accessibility improvements

Resolution time may vary depending on the complexity of the issue, technical limitations, and third-party involvement.

13. Ongoing Review

We periodically review website content and functionality as part of our ongoing accessibility efforts.

Priorities may include important customer journeys such as product discovery, product information, cart access, checkout, order support, returns, and policy information.

We may update this statement as our website, services, technology, and accessibility practices evolve.

14. Contact Us

For accessibility assistance or feedback, contact: