Refund policy

At Tales & Terrors, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy below for details on how to return an item and how refunds are processed.

1. Return Window

We offer a 30-day return policy. You have 30 calendar days from the date your item was delivered to request a return.

2. Eligibility & Product Condition

To be eligible for a return, items must meet the following criteria:

  • Condition: Items must be in New, unopened, and unused condition.

  • Packaging: Products must remain in their original factory-sealed packaging, complete with all included accessories, tags, and documentation.

  • Proof of Purchase: A valid order number or receipt is required to process all returns.

Note on Collectibles/Trading Card Games: Sealed products (such as booster boxes, elite trainer boxes, or sealed decks) that have been opened or had their shrink-wrap broken are strictly non-returnable due to the nature of collectible markets.

3. How to Initiate a Return

To start a return, please follow these simple steps:

  1. Contact our customer support team at support@talesandterrors.com with your Order Number and the reason for the return.

  2. Once approved, our support team will provide you with a return address and detailed instructions on how and where to send your package.

  3. Pack the item securely in its original packaging to avoid damage during transit.

Return Shipping Address:

Tales & Terrors

804 S Broadway St Ste 3

Georgetown, KY 40324

United States

Please do not send items back to us without requesting a return first.

4. Return Shipping Costs & Restocking Fees

  • Customer Error / Buyer’s Remorse (Change of mind, incorrect purchase):

    • Return Shipping Label: Customer is responsible for paying for the return shipping costs. We recommend using a trackable shipping service.

    • Restocking Fee: We do NOT charge any restocking fees ($0.00 USD).

  • Defective, Damaged, or Incorrect Items:

    • If your order arrives damaged, defective, or you received the wrong item, please inspect your order immediately and contact us at support@talesandterrors.com with photos of the issue.

    • We will provide a prepaid return shipping label free of charge or issue a full replacement at no additional cost.

5. Refunds & Processing Timeline

  • Inspection: Once your return is received at our facility, we will inspect the item(s) to ensure they meet the return criteria.

  • Approval & Processing: Upon approval, your refund will be processed back to your original payment method within 3 to 5 business days.

  • Bank Credit Time: Please note that depending on your bank or credit card provider, it may take an additional 7 to 10 business days for the refunded amount to reflect on your official account statement.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Contact Us

For any questions regarding returns, refunds, or cancellations, please reach out to our dedicated support team:

  • Business Name: Tales & Terrors

  • Email: support@talesandterrors.com

  • Phone: +1 (502) 735-7946

  • Store Address: 804 S Broadway St Ste 3, Georgetown, KY 40324, United States

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Important Setup Steps for Google Merchant Center:

  1. Link in Footer: Place this page on your website under the title Return Policy or Refund Policy, and make sure it is directly accessible from your website footer (without requiring a login).

  2. Match GMC Settings: Go to your Google Merchant Center account > Shipping and returns > Return policies, and configure the policy options so they exactly match what is written here (30-day window, 0% restocking fee, customer pays for return shipping except for defective items).