1. Return Window

We accept returns of eligible products requested within 30 days after the delivery date shown by the shipping carrier.

To qualify for a standard return, a product must:

• Be unused and in the same condition in which it was received.
• Remain in its original retail packaging with all factory seals, shrink-wrap, security tape, and protective packaging intact.
• Include all original accessories, inserts, promotional items, manuals, and included components.
• Show no signs of opening, alteration, wear, damage, tampering, or modification.
• Be accompanied by the order number or another valid proof of purchase from Tales & Terrors.

Products that do not meet these conditions may be declined or, where appropriate, may receive a reduced refund reflecting any loss in value.

2. Factory-Sealed Trading Card Products

To protect customers from product tampering, pack searching, weighing, resealing, or content substitution, factory-sealed trading card products must remain unopened to qualify for a change-of-mind return.

This includes, but is not limited to:

• Booster boxes and booster bundles
• Booster packs and sleeved booster packs
• Elite Trainer Boxes and similar boxed products
• Collector boxes, collection boxes, and tins
• Starter decks, structure decks, and preconstructed decks
• Special sets, gift sets, and promotional products
• Factory-sealed cases and display boxes

This restriction does not remove any rights you may have if the product was damaged, defective, materially misdescribed, or different from the product ordered.

3. Individual Trading Cards

Individual trading cards may be eligible for return only when they are returned in the same condition in which they were sold and received.

A single card may not qualify for return if it has been played, handled excessively, altered, cleaned, marked, bent, scratched, removed from tamper-evident packaging, or otherwise changed after delivery.

Minor variations that are normal for the manufacturer’s printing and production process do not necessarily make a card defective. However, we will review any material condition discrepancy compared with the product description.

4. Randomized Product Contents

The contents and card distribution of booster packs, booster boxes, mystery products, and other randomized products are determined by the manufacturer.

Unless expressly guaranteed in the product description, we cannot guarantee a particular card, rarity, pull rate, configuration, market value, or collectible result.

Dissatisfaction with the cards pulled from an accurately described and authentic product is not considered a product defect and does not make an opened product eligible for return.

5. Non-Returnable Products

Unless required by applicable law or the product arrived damaged, defective, or incorrect, we cannot accept returns of:

• Opened factory-sealed trading card products
• Opened booster packs or products with randomized contents
• Gift cards and digital products
• Downloadable products or delivered digital codes
• Personalized or specially ordered products
• Products altered, modified, damaged, or used after delivery
• Items marked “Final Sale” before purchase
• Products not purchased directly from Tales & Terrors

A “Final Sale” designation does not limit claims involving products that arrive damaged, defective, materially misdescribed, or incorrect.

6. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it arrives. If a product is damaged in transit, defective, or different from what you ordered, contact us promptly at:

support@talesandterrors.com

Please include:

• Your full name
• Your order number
• A clear description of the issue
• Photographs of the affected product
• Photographs of the shipping box and internal packaging
• A clear photograph of the shipping label

Keep the product, shipping carton, packaging materials, inserts, and labels until we complete our review. The shipping carrier may require these materials when investigating damage.

If we verify that a product arrived damaged, defective, or incorrect, we will provide an appropriate resolution. Depending on the circumstances and product availability, this may include:

• A replacement product
• A replacement component
• A full or partial refund
• Another resolution agreed upon with the customer

Tales & Terrors will cover reasonable approved return-shipping costs when the return results from our error or a verified product problem.

7. Starting a Return

Before sending a product back, contact our customer-support team:

In your message, include your order number, the product you wish to return, and the reason for the return.

If the return is eligible, we will provide return instructions and confirm the correct return address. Do not send a return to an address printed on the original shipping label unless our support team confirms that address.

Contacting us first helps prevent delays, lost returns, and incorrect delivery. However, this procedure does not limit any non-waivable rights provided by applicable law.

8. Return Shipping

Customers are responsible for return-shipping costs for eligible change-of-mind returns, including products ordered by mistake or no longer wanted.

Tales & Terrors will cover reasonable approved return-shipping costs when:

• We sent a product different from the one ordered.
• The product arrived with verified shipping damage.
• The product has a verified defect.
• Applicable law requires us to cover the cost.

We strongly recommend using a trackable shipping method and retaining your receipt and tracking information.

Customers are responsible for packaging returns securely. Tales & Terrors is not responsible for a return that is lost, misdirected, or damaged because it was inadequately packaged.

9. Return Inspection

All returned products are inspected after arrival. We may verify:

• The product matches the authorized return request.
• The original seals and packaging remain intact.
• The product includes all original contents and accessories.
• The product has not been used, altered, switched, or damaged.
• The product was originally purchased from Tales & Terrors.

We will notify you when the return has been received and whether the refund has been approved.

If a return is rejected, we will explain the reason and, where reasonably possible, provide available options for the product.

10. Refunds

Approved refunds are issued to the original payment method. Unless otherwise required by law, refunds cannot be redirected to a different card, bank account, or payment method.

We normally initiate an approved refund within 5 business days after completing the return inspection.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account. This additional processing time is outside our control.

You will receive an email notification after the refund has been initiated.

11. Original Shipping Charges

Original expedited, priority, international, or optional shipping charges are generally nonrefundable on change-of-mind returns.

If a return results from our error, a verified defect, or verified shipping damage, we will refund the appropriate original shipping charge when required.

If the order received free shipping, no original standard shipping charge will be deducted solely because the customer used the free-shipping option.

12. Exchanges

Because trading cards and collectibles can have limited or changing availability, we do not guarantee direct exchanges.

The fastest way to obtain a different product is normally to return the eligible original product and place a separate order.

If you received a damaged or incorrect product, contact us before placing another order. We will confirm whether a replacement is available.

13. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at:

support@talesandterrors.com

We will make reasonable efforts to accommodate the request. However, changes and cancellations cannot be guaranteed after an order enters processing, has a shipping label created, or has been transferred to the shipping carrier.

If the order has already shipped, the customer may request an eligible return after delivery under this policy.

14. Preorders

Products marked as preorders are expected to ship after their announced release or availability date. Release dates may be changed by the manufacturer, distributor, or publisher.

To request cancellation of an unshipped preorder, contact us promptly. If the order has not entered fulfillment and the cancellation can still be processed, the payment will be refunded to the original payment method.

Once a preorder has shipped, the standard return conditions in this policy apply.

If we cannot ship an order within the represented timeframe, we will provide the customer with the options required by applicable law, which may include accepting the delay or canceling the unshipped order for a refund.

15. Refused and Undeliverable Packages

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, repeated unsuccessful delivery attempts, or failure to collect the package, we will contact the customer after the package is returned.

Additional shipping charges may apply if the customer requests reshipment and the delivery failure was not caused by Tales & Terrors or the carrier.

If an eligible refund is requested, actual nonrefundable shipping costs may be deducted where permitted by law. This does not apply when the failed delivery resulted from our error.

16. Missing Packages

If tracking shows that a package was delivered but you cannot locate it, please:

1. Confirm that the shipping address on the order is correct.
2. Check all entrances, porches, mailrooms, and secure areas.
3. Ask household members, neighbors, or building staff.
4. Allow until the end of the delivery day.
5. Contact the shipping carrier for delivery details.
6. Contact Tales & Terrors if the package remains missing.

We will review the tracking information and available carrier records. Any replacement or refund will depend on the results of the carrier investigation, the order circumstances, and applicable law.

17. Chargebacks and Payment Disputes

Please contact us before opening a chargeback or payment dispute. We want the opportunity to review the order and resolve any legitimate issue directly.

Opening a payment dispute does not create additional return rights and does not replace the need to return a product when a return is otherwise required.

Nothing in this section limits a customer’s lawful right to dispute an unauthorized or improperly charged transaction.

18. Policy Abuse and Fraud Prevention

We reserve the right to refuse a return or refund when there is credible evidence of fraud, product substitution, resealing, altered tracking, abusive return activity, or a product that was not purchased from Tales & Terrors.

We may document product serial numbers, package weights, identifying characteristics, seals, and order photographs for fraud-prevention and claim-verification purposes.

This provision will not be used to deny legitimate claims or rights protected by applicable law.

19. Contact Us

If you have questions about a return, refund, cancellation, damaged product, or order issue, please contact: