Privacy policy
At Tales & Terrors, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, purchase our products, contact customer support, or otherwise interact with our online store.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Tales & Terrors, we may collect the following types of personal information:
Contact Information: This may include your name, email address, telephone number, billing address, shipping address, and other information you voluntarily provide.
Order Information: We may collect information about products you purchase, order numbers, order history, shipping details, returns, refunds, and other transaction-related information.
Account Information: If customer accounts are available, we may collect information associated with your account, including your contact details, saved addresses, and order history.
Payment Information: Payments are processed through the payment methods and providers available during checkout. Tales & Terrors generally does not directly store complete credit or debit card numbers.
Customer Support Information: When you contact us, we may collect the information contained in your message and any information necessary to assist with your request.
Device and Usage Information: Certain information may be collected automatically when you use our website, such as your IP address, browser type, device type, operating system, referring pages, pages viewed, and interactions with our website.
Cookies and Similar Technologies: Our website and service providers may use cookies, pixels, tags, and similar technologies to operate the store, remember preferences, understand website usage, maintain security, and support analytics or advertising where applicable.
2. How We Use Your Information
We may use personal information to:
- Process and fulfill orders.
- Process payments and transactions.
- Deliver products to the shipping address you provide.
- Send order confirmations, shipping notifications, and other transactional communications.
- Provide customer service.
- Process returns, refunds, and cancellations.
- Maintain customer accounts where available.
- Detect and help prevent fraudulent or unauthorized activity.
- Protect the security and functionality of our website.
- Improve our products, website, and customer experience.
- Understand how customers interact with our store.
- Send marketing communications when permitted and according to your preferences.
- Maintain appropriate business, transaction, tax, and accounting records.
- Comply with applicable laws and lawful requests.
- Enforce our policies and protect our legal rights.
3. How We Disclose Personal Information
We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services.
These parties may include:
Ecommerce and Technology Providers: Providers that help us host, maintain, and operate our online store.
Payment Processors: Companies that securely process payments and transactions.
Shipping and Fulfillment Providers: Shipping carriers and fulfillment providers may receive information necessary to prepare and deliver your order.
Service Providers: Companies that assist with services such as website hosting, email delivery, analytics, fraud prevention, customer service, security, data storage, and advertising where applicable.
Professional Advisers: Information may be disclosed to accountants, attorneys, insurers, or other professional advisers where reasonably necessary.
Legal and Regulatory Authorities: We may disclose information when required by applicable law, legal process, or a lawful government request, or when reasonably necessary to protect our rights, customers, business, or others.
Business Transactions: Personal information may be transferred as part of a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, subject to applicable law.
4. Payment Processing
Payments made through Tales & Terrors are processed through the payment options available during checkout.
Payment processors may collect and process payment information according to their own privacy policies, security standards, and terms.
Tales & Terrors generally does not directly receive or store your complete payment card number or card security code.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential ecommerce functionality, including:
- Maintaining your shopping cart.
- Remembering preferences.
- Supporting customer accounts.
- Maintaining website security.
- Processing checkout.
- Measuring website performance.
- Understanding website usage.
- Supporting advertising and marketing where applicable.
Depending on your location and applicable law, you may be provided with options to manage certain cookie or privacy preferences.
You may also be able to control cookies through your browser settings. Disabling certain cookies may prevent some parts of our website from functioning properly.
6. Analytics and Advertising
We may use analytics technologies to understand how visitors use our website and to measure store performance.
Where advertising services are enabled, certain information regarding your interaction with our website may also be processed to measure advertising effectiveness or provide relevant advertising.
Certain U.S. privacy laws may define some advertising-related disclosures as a “sale,” “sharing,” or use of personal information for targeted advertising, even where personal information is not exchanged directly for money.
Where required by applicable law, eligible consumers may have the right to opt out of these activities.
7. Marketing Communications
If you subscribe to marketing communications, we may send you information regarding products, promotions, new arrivals, or other Tales & Terrors updates.
You can unsubscribe from promotional emails by using the unsubscribe option included in those communications.
Even after unsubscribing from marketing, we may continue to send necessary transactional communications, including order confirmations, shipping notifications, account notices, and responses to customer service requests.
8. How Long We Keep Information
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
This may include retaining information to:
- Complete transactions.
- Maintain business and financial records.
- Handle returns and refunds.
- Resolve disputes.
- Prevent fraud.
- Comply with tax, accounting, or legal requirements.
- Enforce our agreements and policies.
Retention periods may vary depending on the type of information and applicable requirements.
9. Data Security
We use reasonable administrative, organizational, and technical measures designed to protect personal information.
However, no internet transmission, website, database, or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their account credentials and personal information.
10. Your Privacy Rights
Depending on your place of residence and applicable law, you may have certain rights concerning your personal information.
These may include the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate personal information.
- Request deletion of certain personal information.
- Request a portable copy of certain personal information.
- Opt out of certain sales or sharing of personal information where applicable.
- Opt out of certain targeted advertising.
- Withdraw consent where processing is based on consent.
- Appeal certain decisions regarding privacy requests where applicable.
- Exercise applicable privacy rights without unlawful discrimination.
These rights may be subject to legal limitations and exceptions.
We may need to verify your identity before completing certain requests.
11. U.S. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.
Depending on your state of residence and whether the applicable law applies to our business, these rights may include access, correction, deletion, data portability, and certain opt-out rights.
Where legally required, we will provide eligible consumers with appropriate methods to exercise applicable privacy rights.
12. Children's Privacy
Our online store is not intended to knowingly collect personal information directly from children in violation of applicable law.
If you believe a child has provided personal information to us in circumstances requiring parental or guardian consent, please contact us so that we can review the situation and take appropriate action.
13. Third-Party Websites
Our website may contain links to websites, applications, or services operated by third parties.
Tales & Terrors does not control the privacy or security practices of independent third-party websites. We encourage you to review their privacy policies before providing personal information.
14. International Processing
Some technology and service providers supporting our online store may process or store information in locations outside your state or country.
As a result, personal information may be subject to the laws of jurisdictions where it is processed.
Where required by applicable law, appropriate measures may be used to protect personal information transferred between jurisdictions.
15. Do Not Track
Some browsers provide “Do Not Track” signals. Because there is not necessarily a uniform industry standard for responding to all such signals, our website may not respond to every traditional Do Not Track signal.
Where required by applicable law and supported by our systems, recognized opt-out preference signals may be processed in accordance with applicable requirements.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.
When changes are made, the Last Updated date at the top of this policy may be revised.
We encourage customers to review this Privacy Policy periodically.
17. Contact Us
For questions about this Privacy Policy or requests concerning your personal information, contact:
Tales & Terrors
7901 Marble Ave
Albuquerque, NM 87110
United States
Email: support@talesandterrors.com
Phone: +1 (844) 817-0343