Privacy policy

At Tales & Terrors (accessible from https://talesandterrors.com), we prioritize the privacy of our visitors and customers. This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights regarding your personal data.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our service to you:

A. Personal Information You Provide Directly

When you place an order, create an account, or contact customer support, we may collect personal details including, but not limited to:

  • Contact Information: Full name, email address, phone number.

  • Billing & Shipping Address: Street address, city, state, zip code, and country.

  • Payment Information: Payment card details, PayPal information, or other billing details processed securely via our third-party payment gateways (e.g., Shopify Payments, Stripe, PayPal). We do not store full credit card details on our servers.

B. Automatically Collected Information

When you browse our store, we automatically receive and record certain information from your device, including:

  • Device IP address, browser type, operating system, and language preferences.

  • Referral URLs, pages visited, time spent on pages, and shopping cart activity.

  • Cookie and tracking data (see Section 5 below).

2. How We Use Your Information

We use the collected information for various business purposes, including:

  • Order Fulfillment: Processing transactions, managing shipments, sending order updates, and handling returns or exchanges.

  • Customer Support: Responding to inquiries, resolving issues, and managing customer service requests.

  • Store Optimization: Improving website functionality, user experience, and overall performance.

  • Marketing Communications: Sending promotional emails, newsletters, and special offers (only if you have opted in; you can unsubscribe at any time).

  • Fraud Prevention & Security: Verifying identities, detecting fraudulent transactions, and ensuring platform security.

  • Legal Compliance: Complying with applicable laws, tax requirements, and regulatory requests.

3. How We Share Your Data

We do not sell, rent, or trade your personal information. We only share data with trusted third-party service providers necessary to operate our business:

  • E-Commerce Platform & Hosting: Shopify (or our web platform provider) hosts our store and processes customer data securely.

  • Payment Processors: Third-party payment gateways process your payment credentials securely.

  • Shipping & Fulfillment: Logistics partners and postal services (e.g., USPS, UPS, FedEx) receive your shipping address and contact details to deliver orders.

  • Analytics & Marketing Partners: Analytics providers (e.g., Google Analytics, Google Merchant Center) help us analyze site traffic and run advertising campaigns.

  • Legal Requirements: We may disclose information if required by law, subpoena, or government authority to protect our legal rights.

4. Data Retention & Security

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, complete transactions, or satisfy legal and accounting obligations.

We employ industry-standard physical, electronic, and procedural safeguards (including SSL encryption) to protect your personal information against unauthorized access, alteration, or disclosure. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember shopping cart items, and understand site interaction.

  • Essential Cookies: Necessary for basic site features (e.g., cart functionality, checkout).

  • Analytics & Advertising Cookies: Help us evaluate traffic sources and deliver relevant advertising via partners like Google and Meta.

You can choose to disable cookies through your browser settings, though doing so may affect certain site functionality.

6. Your Rights & Choices

Depending on your jurisdiction, you have certain rights regarding your personal data:

  • Access & Correction: You can request a copy of the personal data we hold about you or ask us to update incorrect information.

  • Deletion: You may request that we erase your personal data, subject to certain legal obligations (such as tax compliance).

  • Opt-Out: You can opt out of receiving promotional emails at any time by clicking the "Unsubscribe" link in any marketing email.

  • California Privacy Rights (CCPA/CPRA): California residents have specific rights regarding personal data disclosure and opt-outs. We do not sell personal data.

To exercise any of these rights, please contact us at support@talesandterrors.com.

7. Children's Privacy

Our services are not intended for individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately so we can remove it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with an updated "Effective Date."

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Business Name: Tales & Terrors

  • Email: support@talesandterrors.com

  • Phone: +1 (502) 735-7946

  • Mailing Address:

    Tales & Terrors

    804 S Broadway St Ste 3

    Georgetown, KY 40324

    United States

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)