Warranty & Guarantee Policy

At Tales & Terrors, we pride ourselves on delivering authentic, high-quality collectibles, trading card games, and hobby supplies. We stand behind everything we sell with our customer satisfaction guarantees.

1. Our Guarantees

🛡️ 100% Authenticity Guarantee

We guarantee that every product sold on Tales & Terrors is 100% genuine and authentic. All products are sourced directly from official manufacturers, recognized publishers, and authorized distributors. We do not sell counterfiets, proxies, or un-licensed goods.

📦 Factory-Sealed & Condition Guarantee

All sealed products—such as Booster Boxes, Elite Trainer Boxes, Collection Boxes, and Decks—are guaranteed to be 100% factory-sealed and untampered with.

  • Every shipment is carefully packaged to prevent damage during transit.

  • If your product arrives with severe damage to the outer packaging, please contact us immediately upon receipt with clear photos so we can resolve the issue.

2. Manufacturer Warranty Coverage

  • Third-Party Products: Certain items sold by Tales & Terrors (such as gaming accessories, card sleeves, deck boxes, binders, or gaming mats produced by third-party brands like Ultra PRO, Dragon Shield, Ultimate Guard, etc.) may carry a limited manufacturer warranty.

  • Warranty Claims: Manufacturer warranties cover factory defects in material or craftsmanship. If an accessory product develops a defect covered by the manufacturer's warranty, please reach out to our support team at support@talesandterrors.com. We will assist you in filing a claim directly with the manufacturer or handle the replacement where applicable.

3. Limitations & Exclusions

Our guarantees and warranty support do not cover:

  • Market Price Fluctuations: The trading card and collectible market fluctuates based on supply, demand, and card singles secondary market values. We do not offer price protection guarantees or price adjustments after a purchase is completed.

  • Trading Card "Pulls" / Random Odds: Sealed trading card products (booster packs, boxes) contain randomized contents set by the manufacturer. Tales & Terrors makes no representation, warranty, or guarantee regarding individual card pulls, rarity distributions, or secondary market values of cards drawn from sealed packages.

  • Opened / Unsealed Collectibles: Once the original manufacturer shrink-wrap or security seal on a collectible item is broken or tampered with, the item is no longer eligible for return, exchange, or condition guarantees.

  • Normal Wear & Tear or Misuse: Products damaged due to improper storage, exposure to moisture/extreme heat, accidental drops, or general wear and tear from play are excluded from warranty coverage.

4. How to Claim Guarantee Support

If your order arrives defective, incorrect, or damaged, please contact our support team within 48 hours of delivery:

  1. Email: support@talesandterrors.com

  2. Include your Order Number, a brief description of the issue, and high-resolution photos showing the product and shipping box condition.

  3. Our customer service team will review your request and provide a resolution (such as a replacement, store credit, or full refund depending on the issue) in accordance with our [Return & Refund Policy].

5. Contact Us

If you have any questions regarding our Warranty & Guarantee Policy, please feel free to reach out to us:

  • Business Name: Tales & Terrors

  • Email: support@talesandterrors.com

  • Phone: +1 (502) 735-7946

  • Mailing Address:

    Tales & Terrors

    804 S Broadway St Ste 3

    Georgetown, KY 40324

    United States

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)