Shipping policy

Thank you for shopping at Tales & Terrors. We are dedicated to delivering your orders as quickly and safely as possible. Below are the details regarding our shipping practices, timeframes, and policies.

1. Shipping Destination

We ship exclusively within the United States (Domestic US only). We do not offer international shipping at this time.

2. Shipping Rates

  • Standard Domestic Shipping: FREE on all orders.

  • Hidden Costs: We do not charge any handling, packaging, or hidden fuel surcharges at checkout.

3. Order Processing & Delivery Timelines

Your total estimated delivery time is broken down into Order Handling Time and Transit Time:

Stage Estimated Timeframe
Order Handling / Processing Time 1 to 3 Business Days (Mon–Fri)
Transit / Shipping Time 5 to 7 Business Days (Mon–Fri)
Total Estimated Delivery Time 6 to 10 Business Days

  • Order Cut-Off Time: 5:00 PM (EST) Monday through Friday. Orders placed after 5:00 PM EST or over the weekend will begin processing on the following business day.

4. Order Tracking

Once your order has been packaged and handed over to our shipping carrier (e.g., USPS, UPS, or FedEx), you will automatically receive a confirmation email containing your tracking number and a direct link to track your shipment in real time.

5. Address Changes & Wrong Delivery Information

  • Please review your shipping address carefully prior to completing checkout.

  • If you notice an error in your delivery address, please contact us immediately at support@talesandterrors.com with your order number. We can update your shipping details as long as the package has not yet been dispatched.

  • Once a shipment has been processed and leaves our warehouse, address changes cannot be made.

6. Damaged, Lost, or Stolen Packages

  • Damaged Packages: If your shipment arrives damaged, please document the packaging and item(s) with photos and email our support team at support@talesandterrors.com within 48 hours of delivery.

  • Lost or Delayed Packages: If your tracking number shows no movement after 7 business days in transit, please contact us so we can open a trace with the carrier.

7. Contact Information

If you have any questions regarding your shipment or need an update on your delivery status, please contact our support team:

  • Business Name: Tales & Terrors

  • Email: support@talesandterrors.com

  • Phone: +1 (502) 735-7946

  • Mailing Address:

    Tales & Terrors

    804 S Broadway St Ste 3

    Georgetown, KY 40324

    United States

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Google Merchant Center Checklist:

  1. Link in Footer: Create a page in Shopify under Pages > Shipping Policy and link it in your website footer menu.

  2. Sync Settings with GMC: In your Google Merchant Center under Shipping and returns > Shipping policies:

    • Set service area to United States.

    • Set shipping cost to Free Shipping ($0.00).

    • Set Handling Time to 1 to 3 business days.

    • Set Transit Time to 5 to 7 business days.