Shipping policy

At Tales & Terrors, we aim to provide clear and reliable information about how orders are processed, shipped, tracked, and delivered. This Shipping Policy applies to purchases made through our online store.

1. Shipping Destinations

Tales & Terrors currently ships to eligible addresses within the United States.

We do not currently offer international shipping.

Shipping availability to P.O. boxes, APO/FPO addresses, U.S. territories, or certain remote locations may depend on the shipping carrier and products ordered.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully completed and the order has been confirmed.

Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing time is separate from shipping transit time.

3. Estimated Shipping Time

After your order has been processed and transferred to the shipping carrier, standard transit generally takes approximately 5–7 business days.

Our estimated overall delivery timeframe is therefore:

Processing: 1–3 business days
Transit: 5–7 business days
Estimated Total: approximately 6–10 business days

Delivery timeframes are estimates and are not guaranteed delivery dates. Weather, holidays, carrier disruptions, transportation delays, high shipping volumes, and other circumstances outside our reasonable control may affect delivery.

4. Shipping Costs

Any applicable shipping costs will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on factors such as the delivery destination, products ordered, package characteristics, and shipping service selected.

You will have an opportunity to review applicable shipping charges before submitting your order.

5. Order Confirmation

After successfully placing your order, you should receive an order confirmation at the email address provided during checkout.

Please review your confirmation carefully to ensure your order and shipping information are correct.

If you notice an error, contact us as soon as possible at support@talesandterrors.com.

6. Shipping Confirmation & Tracking

When tracking is available, you will receive shipping or tracking information after your order has been prepared and transferred to the carrier.

Please allow some time for the carrier's tracking system to update after your shipment has been created.

Carrier tracking information may occasionally experience delays between scans.

7. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully verify your:

  • Full name
  • Street address
  • Apartment, suite, or unit number where applicable
  • City
  • State
  • ZIP code
  • Contact information

If you discover an address error after placing your order, contact us immediately.

We will make reasonable efforts to update the address before shipment, but address changes cannot be guaranteed after an order has entered fulfillment or has been transferred to the carrier.

8. Order Handling & Packaging

We take reasonable care when preparing and packaging products for shipment.

Products are packaged according to their size, type, and shipping requirements to help protect them during normal transportation and handling.

Please inspect your package and products promptly after delivery.

9. Shipping Delays

Occasional shipping delays may occur because of circumstances outside our reasonable control, including:

  • Severe weather
  • Carrier disruptions
  • Transportation delays
  • Holiday shipping volumes
  • Incorrect or incomplete addresses
  • Regional service interruptions
  • Unexpected operational disruptions

If your order appears significantly delayed, contact our customer support team with your order number so we can review the available tracking information.

10. Damaged Packages or Products

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

  • Your order number
  • A description of the damage
  • Photographs of the affected product
  • Photographs of the shipping packaging
  • Photographs of visible package damage where applicable

Please keep the product and original packaging while the issue is being reviewed.

Verified damaged-product claims will be handled according to our Return & Refund Policy and applicable law.

11. Incorrect or Missing Items

If you receive an incorrect product or believe an item is missing from your order, contact us at support@talesandterrors.com.

Please include your order number and details about the issue.

Before reporting a missing item, please check your shipping confirmation because some orders may be divided into multiple shipments.

We will review verified fulfillment errors and provide an appropriate resolution.

12. Packages Marked as Delivered

If your carrier's tracking information shows your package as delivered but you cannot locate it, we recommend:

  1. Checking around your delivery location, mailbox, porch, garage, or other secure delivery areas.
  2. Checking with household members or building staff.
  3. Checking with nearby neighbors where appropriate.
  4. Reviewing the carrier's tracking page for delivery notes.
  5. Contacting the shipping carrier for additional delivery information.

If the package still cannot be located, contact us with your order number and tracking information. We will review the available information and assist where reasonably possible.

13. Lost Packages

If tracking indicates that a shipment may have been lost while in transit, please contact us.

We may need to review the tracking history or work with the applicable carrier before determining the appropriate resolution.

Resolution of lost-package claims may depend on carrier information, investigation results, available evidence, and applicable law.

14. Returned-to-Sender Packages

A package may be returned to sender because of:

  • An incorrect or incomplete address
  • An undeliverable address
  • Failed delivery attempts
  • Refusal of delivery
  • Failure to collect a package where required

If your shipment is returned, contact our customer support team to discuss available options.

If the return occurred because of incorrect customer-provided information, additional shipping charges may apply to reship the order, except where otherwise required by law.

15. Multiple Shipments

Some orders may be shipped in more than one package.

If this happens, you may receive multiple shipping confirmations or tracking numbers.

Receiving one package does not necessarily mean your complete order has been delivered.

16. Pre-Orders

Products purchased through a pre-order or pre-sale may have different fulfillment dates from currently available products.

Any estimated release or availability date shown for a pre-order is subject to change.

Please review our Pre-Order & Pre-Sale Policy for additional information regarding pre-order fulfillment and delays.

17. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request before the order enters fulfillment or ships.

Once an order has shipped, it cannot be cancelled. You may instead request an eligible return after delivery according to our Return & Refund Policy.

18. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes to our shipping practices, services, carriers, or applicable requirements.

The latest version will be published on our website with an updated Last Updated date.

19. Contact Us

For questions regarding shipping, tracking, or an existing order, contact:

Tales & Terrors
7901 Marble Ave
Albuquerque, NM 87110
United States

Email: support@talesandterrors.com
Phone: +1 (844) 817-0343