Terms of service

Welcome to Tales & Terrors. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, and related services.

Throughout these Terms, “Tales & Terrors,” “we,” “us,” and “our” refer to Tales & Terrors. “You” and “your” refer to the customer, visitor, or other person using our website.

By accessing our website or placing an order, you agree to these Terms and any additional policies referenced herein. If you do not agree with these Terms, please do not use our website.

1. Online Store Terms

By using our website, you represent that you have the legal capacity to enter into a binding agreement or that you are using the website with the appropriate permission of a parent or legal guardian where required.

You may not use our website, products, or services for any unlawful or unauthorized purpose.

You must not attempt to interfere with the security, functionality, operation, or integrity of our website.

2. Products and Services

Tales & Terrors offers home and kitchen products, which may include kitchen essentials, storage and organization products, cleaning products, household accessories, and related merchandise.

Product availability may change without notice.

We reserve the right to modify or discontinue products where reasonably necessary, subject to fulfilling existing contractual and legal obligations.

3. Product Information

We make reasonable efforts to provide clear and accurate product descriptions, images, specifications, dimensions, pricing, and other information.

However, product colors and appearance may vary depending on your screen, device, lighting, manufacturer updates, or other factors.

Packaging and minor product details may also change over time.

If you have questions about a product, please contact us before placing your order.

4. Prices

Product prices are displayed on our website and may change from time to time.

The price applicable to your purchase will generally be the price displayed and accepted during checkout, subject to correction of genuine technical, typographical, or pricing errors where permitted by applicable law.

Applicable taxes, shipping charges, and other charges will be displayed during checkout when required.

5. Orders

Submitting an order does not necessarily mean that the order has been finally accepted.

We may review orders for reasons including:

  • Product availability
  • Payment authorization
  • Fraud prevention
  • Incorrect pricing or product information
  • Shipping restrictions
  • Suspected unauthorized transactions

We reserve the right to reject or cancel an order for legitimate reasons, subject to applicable law.

If we cancel a paid order, the applicable amount will generally be refunded to the original payment method.

6. Payment

You agree to provide current, complete, and accurate billing and payment information when making a purchase.

Available payment methods will be displayed during checkout.

Payments may be processed by third-party payment providers. Tales & Terrors generally does not directly store complete payment card details.

By submitting payment information, you represent that you are authorized to use the selected payment method.

7. Order Confirmation

After successfully submitting an order, you should receive an order confirmation using the contact information provided during checkout.

Please review your confirmation carefully.

If you notice an error in your order or shipping information, contact us as soon as possible at support@talesandterrors.com.

8. Shipping and Delivery

Orders are subject to our Shipping Policy.

Our standard estimated timeframe is:

Processing: 1–3 business days
Estimated Transit: 5–7 business days

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Carrier delays, weather, holidays, transportation disruptions, incorrect addresses, and circumstances outside our reasonable control may affect delivery.

Please review our Shipping Policy for additional information.

9. Shipping Information

You are responsible for providing accurate and complete delivery information.

If you discover an error in your shipping address, contact us as soon as possible.

We will make reasonable efforts to assist before shipment, but changes cannot be guaranteed after an order has entered fulfillment or has been transferred to a carrier.

10. Returns and Refunds

Eligible returns and refunds are governed by our Return & Refund Policy.

We currently provide a 30-day return period for eligible products, subject to the conditions described in that policy.

Products returned because of a change of mind should generally be unused, undamaged, complete, and in their original condition and packaging where applicable.

Please contact us before returning a product.

Nothing in these Terms limits consumer rights that cannot legally be excluded or restricted.

11. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible with your order number and information about the issue.

We may request photographs of the product and packaging to help us evaluate the claim.

Eligible claims will be handled according to our Return & Refund Policy and applicable law.

12. Pre-Orders and Pre-Sales

Certain products may occasionally be offered for pre-order or pre-sale.

Estimated release or availability dates are not guaranteed and may change because of suppliers, manufacturers, transportation issues, or other circumstances.

Pre-orders are also subject to our Pre-Order & Pre-Sale Policy.

13. Promotions and Discount Codes

From time to time, Tales & Terrors may offer discounts, promotional codes, or special offers.

Promotions may:

  • Have specific eligibility requirements
  • Apply only to selected products
  • Have expiration dates
  • Require a minimum purchase
  • Be limited to one use per customer or order
  • Exclude certain products or categories

Unless otherwise stated, promotional offers cannot be combined.

We may cancel or refuse the misuse of promotional offers, subject to applicable law.

14. Customer Accounts

If our website allows customer accounts, you are responsible for maintaining the confidentiality of your account credentials.

You are responsible for activity conducted through your account to the extent permitted by applicable law.

If you believe your account has been accessed without authorization, contact us promptly.

15. Reviews and User Content

If our website allows customers to submit reviews, photographs, comments, or other content, you are responsible for the content you submit.

You must not knowingly submit content that:

  • Is false or misleading
  • Infringes another person's intellectual property rights
  • Contains malicious software
  • Is unlawful, threatening, or abusive
  • Contains another person's private information without appropriate authorization
  • Is submitted fraudulently or deceptively

Where permitted by law, we may moderate or remove content that violates these Terms.

16. Intellectual Property

Unless otherwise stated, the website's original content, branding, design elements, graphics, text, logos, and other materials owned by Tales & Terrors are protected by applicable intellectual property laws.

You may use our website for personal, non-commercial shopping purposes.

You may not copy, reproduce, distribute, sell, modify, or commercially exploit our proprietary materials without permission, except where permitted by law.

Third-party trademarks, product names, and other intellectual property remain the property of their respective owners.

17. Prohibited Uses

You may not use our website to:

  • Violate applicable laws or regulations.
  • Commit or facilitate fraud.
  • Submit intentionally false information.
  • Distribute viruses, malware, or harmful code.
  • Attempt unauthorized access to our systems.
  • Scrape or interfere with the website in a manner that disrupts its operation.
  • Impersonate another person or organization.
  • Infringe intellectual property or privacy rights.
  • Interfere with another customer's use of the website.

We may restrict access when reasonably necessary to protect our customers, website, or business.

18. Third-Party Services

Our website may use or link to services operated by third parties, including payment processors, shipping providers, analytics providers, and other technology services.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party websites or services except to the extent responsibility cannot legally be excluded.

19. Website Availability

We aim to keep our website available and functioning properly, but uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, technical problems, service-provider outages, security issues, or circumstances outside our reasonable control.

20. Accuracy of Website Information

We make reasonable efforts to keep website information accurate and current.

Occasionally, information may contain typographical errors, inaccuracies, or omissions concerning product descriptions, availability, pricing, promotions, shipping, or other matters.

Where permitted by law, we may correct genuine errors and update information.

21. Disclaimer

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not make warranties beyond those expressly provided by us or required by applicable law.

Nothing in these Terms excludes warranties, guarantees, remedies, or consumer protections that cannot legally be excluded.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Tales & Terrors will not be liable for indirect, incidental, special, or consequential damages arising solely from use of the website where such liability may lawfully be limited.

This limitation does not apply where liability cannot legally be excluded or restricted, including any rights or remedies provided by applicable consumer protection law.

23. Privacy

Your submission and processing of personal information through our store is governed by our Privacy Policy.

Please review that policy to understand how personal information may be collected, used, disclosed, and protected.

24. Changes to These Terms

We may update these Terms periodically to reflect changes in our business, website, services, or legal requirements.

The latest version will be published on this page with an updated Last Updated date.

Changes will apply prospectively as required by applicable law and will not remove rights already accrued under an existing transaction where those rights cannot legally be changed.

25. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

26. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Pre-Order & Pre-Sale Policy, and other policies applicable to your purchase, constitute the terms governing your use of our store and applicable transactions.

27. Contact Information

Questions regarding these Terms of Service can be directed to:

Tales & Terrors
7901 Marble Ave
Albuquerque, NM 87110
United States

Email: support@talesandterrors.com
Phone: +1 (844) 817-0343